A strategy that sits in a binder on a shelf and can't be executed is worthless; a strong operational strategy:

• Ensures that every aspect of an organization (from R&D investments to supply chain to customer interactions) supports the corporate goals

• Includes actionable substance that can be measured and monitored

• Leverages a governance structure and management processes that allow the organization to excel

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Speed and agility in your product and service development processes allow you to respond to customer demands and changing environments and requires:

• Customer engagement that brings customers into product development

• Product, portfolio, and platform management that ensures decisions are timely, decisive, and reduce waste

• Innovation management that focuses precious R&D funds and energy on important projects that quickly get into customer hands

Effective and efficient operations carefully consider:

• Optimized infrastructure to ensure services are provided efficiently

• Integrated supply chains to reduce waste and improve partnerships

• Effective sourcing agreements to minimize costs and reduce risk

• Operational performance measures to provide meaningful input to decisions

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